Shipping

Pre-Orders

Pre-orders for books that have not yet been released will show a tentative release date, typically 3-4 weeks in the future. We offer a discount on the sales price of the book for all pre-orders. Once the book has been released, the discounted price will change to a higher price. If you have pre-ordered a book and it has not arrived within 14 business days AFTER the tentative release date, please send an email to sales@hellgatepress.com asking for an update on the status of your order. We will respond immediately and let you know when you might expect your order to arrive.

We do pre-orders to provide our authors with an early promotional opportunity and a higher royalty than they would receive from books sold directly on Amazon or elsewhere. We appreciate those of you who have pre-ordered a book and will do our best to get the book released and shipped as soon as possible.

Free Shipping

It’s easy to qualify for FREE Shipping:

1. Place one or more items that total at least $30 in your Shopping Cart.

2. Proceed to checkout.

3. Ship your items to a single U.S. address.

6. Place your order, and enjoy the free shipping!

Of course, there are some restrictions:

All items will be sent via USPS Media Rate only. First Class, Priority and other expedited services (e.g., UPS, FedEx, etc.) are available at extra cost, but you must let us know, either by email or phone, before placing your order so that we can adjust the shipping costs. Free shipping does not apply to expedited services.

Applies to U.S. delivery addresses in the 50 states only, including Alaska and Hawaii.

Applies to APO/FPO addresses when using a United States ZIP Code only.

We reserve the right to change or discontinue FREE Shipping at any time.

International Shipping

If you live outside the United States, you can still order books from us.

Privacy

What information do we collect? We collect information from you when you place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? Any of the information we collect from you may be used in one of the following ways: • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) • To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. • To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? We do use cookies on this site to enable payments to be made and information to be collected for future customer orders.

Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below. L&R Publishing, LLC PO Box 3531 Ashland, OR 97520

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